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Zabarwan Trails is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over it. We do not sell your data.
This Privacy Policy applies to Zabarwan Trails ("we", "us", "our"), a travel experience company operating from Khanyaar, Srinagar, Jammu & Kashmir, India. It governs information collected through our website and through direct communications including email, telephone, and WhatsApp.
By using our website or submitting an enquiry, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect only the information necessary to respond to enquiries, design travel proposals, and deliver confirmed travel experiences. This includes:
Information You Provide Directly
- Full name and contact details, including phone number and email address
- Travel preferences, dates, group size, and special requirements
- Messages and correspondence sent through our enquiry form, email, telephone, or WhatsApp
- Billing and payment details when a booking is confirmed
- Passport or identification information only when required for specific bookings or legal compliance
Information Collected Automatically
Our website may receive basic technical information such as browser type, device type, IP address, referring page, and approximate location through normal server logs or third-party services used to operate the site. We do not currently use this information to personally identify visitors.
How We Use Your Information
Your information is used to provide you with travel assistance and to communicate with you effectively. Specifically, we use it to:
- Respond to your enquiries and design personalised travel proposals
- Confirm and manage bookings, itineraries, and logistics
- Process payments and issue receipts or invoices
- Send essential booking updates, travel documents, and pre-departure information
- Improve our website and services based on general usage patterns
- Comply with applicable legal and regulatory requirements
We will not use your personal information for unsolicited marketing without your consent. If you choose to receive occasional updates about journeys and seasonal offerings, you may opt out at any time.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We share your information only in limited circumstances:
Trusted Service Partners
To fulfil your journey, we may share relevant details with carefully selected local partners, including hotels, houseboats, transport providers, and licensed guides. These partners receive only the information necessary to deliver the specific service.
Website and Form Services
Enquiries submitted through our website may be processed by trusted third-party tools such as Formspree, which helps deliver your enquiry to us securely. These services process information only for the purpose of operating the form and related communications.
Legal Requirements
We may disclose your information if required by law, court order, governmental authority, or to protect the rights, property, or safety of Zabarwan Trails, our guests, or the public.
- We never sell your contact information to third parties
- We share only information that is necessary for the relevant service
- Service partners are expected to keep guest information confidential
- We do not share your data with advertising networks for resale or independent marketing
Data Storage & Security
We take the security of your personal information seriously and use reasonable technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
- Data submitted through our website should be transmitted over HTTPS when the site is hosted with SSL/TLS enabled
- Access to personal data is restricted to authorised team members only
- Payment information is handled through payment providers rather than stored directly on this website
- We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law
- Enquiry data is generally retained for up to 3 years unless an ongoing relationship, booking, dispute, or legal requirement requires longer retention
No method of transmission over the internet is completely secure. We encourage you to contact us directly for highly sensitive communications.
Cookies & Tracking
Our website is designed to function without requiring visitors to create accounts or log in. We do not currently place advertising cookies or use advertising pixels.
Some third-party services used to display fonts, process forms, host the website, or provide security may collect basic technical information or use cookies according to their own policies. If we add analytics or marketing tools in the future, we will update this policy accordingly.
You may control or disable cookies through your browser settings. Please note that disabling certain browser features may affect how some website elements function.
Your Rights
Subject to applicable law, you may have the following rights in relation to your personal data held by Zabarwan Trails:
- Right of Access — Request a copy of the personal information we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete data
- Right to Erasure — Request deletion of your personal data, subject to legal retention requirements
- Right to Restrict Processing — Ask us to limit how we use your data in certain circumstances
- Right to Object — Object to processing of your data for direct marketing purposes
- Right to Portability — Request your data in a structured, commonly used format where applicable
To exercise any of these rights, please contact us using the details in Section 09. We will respond within a reasonable period and in accordance with applicable law.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors through the website. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will take steps to delete such information where required.
When booking travel experiences that include minors, all communications and agreements are conducted with the responsible adult guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Revised" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to us directly.
Jammu & Kashmir, India
+91 7006076364